Ff88 Privacy Policy — How Your Information Is Kept Safe

1 What Information We Collect

Under the ff88 Privacy Policy, we only collect information that is strictly necessary to provide you with our services. The following types of information may be collected at registration and during subsequent use.

• Personal Information: Full name, date of birth, nationality, and gender.
• Contact Information: Mobile number and email address (where applicable).
• Payment Information: bKash, Nagad, Rocket, or Upay account number (fully encrypted).
• Identity Verification Documents: Copy of national ID or passport (as part of the KYC process).
• Technical Information: IP address, device type, operating system, and browser information.
• Usage Data: Gaming history, transaction logs, and login/logout timestamps.
• Cookie Information: Anonymous data related to website and app usage behavior.

Ff88 can never view or read your password directly — passwords are always stored in hashed form.

2 How Collected Data Is Used

Information collected on ff88 is used for specific, defined purposes only. No data is ever used beyond its stated purpose.

• Account Management: For registration, login, and account verification.
• Payment Processing: To securely process deposits and withdrawals.
• Fraud Prevention: To detect and block suspicious activity.
• Customer Support: For troubleshooting and customer support.
• Service Improvement: For analytics to improve the platform experience.
• Promotional Communications: To inform you of bonuses and offers, with your consent.
• Legal Obligations: For preparing reports in accordance with regulatory requirements.

You can opt out of promotional messages at any time by contacting the support team.

3 How Long Your Data Is Retained

Ff88 does not store your information indefinitely. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, data is securely deleted or anonymized.

4 Sharing Data with Third Parties

Ff88 never sells your personal information. However, limited data may be shared with trusted partners under specific circumstances.

• Payment Processors: Exclusively for processing transactions via bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: For completing the KYC process with a licensed institution.
• Technology Partners: Such as game providers that operate the platform.
• Legal Authorities: In response to a formal request from a court or regulatory authority.

Every third-party partner is contractually bound to uphold ff88's privacy standards and is not permitted to use the data they receive for their own purposes.

5 Cookie Policy

The ff88 website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most — fully anonymized.
• Marketing Cookies: To show relevant offers — you can turn this off at any time.

Cookies can be managed through your browser or device settings. However, disabling essential cookies may cause some features to stop working properly.

6 Your Data Rights

Under the ff88 Privacy Policy, you have full control over your own information. You may exercise the following rights at any time.

• Right to Access: You may request to know what information ff88 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where no legal obligation requires its retention.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You may request your information in a machine-readable format.
• Right to Opt Out: You can opt out of marketing communications.

To exercise these rights, please contact the ff88 support team. Requests are typically processed within 30 business days.

7 Data Security Measures

Ff88 uses industry-leading security technology to protect your information. Security is enforced not only at the technical level but also at the organizational level.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall & IDS: Active monitoring to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for account logins.
• Regular Security Audits: Regular system audits conducted by third parties.
• Staff Training: Access to data is restricted to authorized personnel only, with regular security training conducted.
• Data Backup: Encrypted backups on separate, secured servers.

That said, no online platform can guarantee 100% security. In the event of a security breach, ff88 will promptly notify affected members and take all necessary steps to address the situation.

8 Child Protection Policy

Ff88 strictly does not collect information from users under 18 or allow them to use the platform.

• Age verification is mandatory at the time of registration.
• If a user is suspected to be a minor, ff88 will suspend the account immediately.
• If a parent or guardian becomes aware of their child having an account, please notify our support team right away.
• Any data found to have been collected from a minor will be deleted immediately.

9 Privacy Policy Updates

Ff88 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

• Members will be notified of any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the policy are available upon request from the support team.

10 Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact ff88's Data Privacy Team. We are always ready to assist you.

• Email: [email protected]
• Support: Via 24/7 live chat
• Response Time: Typically within 3–5 business days

A formal response will be provided within 30 days of receiving a privacy complaint.